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Organisation details

Home Energy Team at the Centre for Sustainable Energy

Organisation type: Voluntary or Community Sector

The Home Energy Team at the Centre for Sustainable Energy provides free, local and impartial energy saving advice. 

  • Free telephone advice line mon-fri 9am-5pm 0800 082 2234
  • Useful advice website
  • Advice available for home owners, private and social tenants and private sector landlords
  • Advice on insulation and heating improvements, grants and discounts, energy bills including debt, switching energy suppliers, understanding meters including smart meters, energy consumption and condensation, damp and mould treatment.
  • Help to access the energy companies and WPD Priority Services Register
  • Home visits for more complex bill or switching enquiries, heating controls advice e.g. controlling night storage heaters, and condensation, damp and mould advice.
  • Support and advice for clients looking to remove a prepayment meter.
  • Onward referrals to installers of insulation and heating improvements
  • Onward referrals to other agencies for further support e.g. other debt advice, charity searches for funding
  • Some benefits work but likely to refer on for more complex benefits work

Useful information

    Vendor AccreditationLevels

    Check levels

    This provider has chosen the following check level(s):

    Somerset County Council

    • Medium. Services where you may need to go into your customer’s home or you may spend 1-to1 time with them. Examples – Home meals, Drivers, Personal Assistants. You will need to upload: An Insurance certificate and any documentation relevant to the service you provide, e.g. DBS number/policy, driving license, food hygiene.
    • Low. Services where you do not spend 1-to-1 time with your customers or go into their home. We do not require you to upload any documents. Examples – Social clubs, support groups.
    View the council's provider check process