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Organisation details

Netherclay Home Care

Organisation type: Private

Welcome to Netherclay Home Care, Taunton, Somerset We provide quality home care supporting people to live independently in their own homes, delivering person centred care and support, with continuity from regular carers and people supported by key workers.

Netherclay Home Care (NHC) has delivered home care in Taunton, Wellington and surrounding villages since 1994.

We provide:

• Home care & support
• Domestic support, Shopping & Accompanied visits• Companion Care
• Dementia care & support• Night time care & support• Complex care & double up visits
• End of life support

The Service

We provide home care and support in Taunton, Wellington and the surrounding villages.

Our service is designed to enable people to enjoy the independence of their own homes by providing high quality personalised care and support delivered by your choice of carer from our team of well trained, caring, friendly staff.

Our purpose built office is open Monday to Sunday between 6.30 am and 10.30 pm, staffed after office hours between 5.00 pm and 10.30 pm by two supervisors able to manage responses to incident or unexpected events to ensure you always have the support of knowledgeable people able to assist whenever the need arises. A supervisor and care assistant are also available "on call" at weekends 7.00 a.m. to 10.00 pm to ensure continuity of support 7 days a week.

Our purpose built office is open Monday to Sunday, staffed 2 qualified staff and supervisors able to manage response to incident or unexpected event to ensure service users will always have the support of knowledgeable people able to assist whenever the need arises. A supervisor and care assistant are also available "on call" at weekends 7.00 a.m. to 10.00 pm to ensure stability of support 7 days a week.

We have improved our service by issuing all our carers with Smartphones which keeps them in contact with the office so the office knows where staff are, how far they are from your house and when staff are running late. If your visit is running late the office can phone ahead to let you know when your carer will arrive.

The office staff know within half an hour of your visit time whether your carer has been. So you need never worry that your visit has been missed. This technology offers you:

• Security and peace of mind• Better timekeeping • Information if a carer is running late.• An optional "signature capture" facility on your carer's smartphone. For your added peace of mind you can sign your carer in when they arrive and sign them out when they leave, using the carer's Smartphone.• Easy weekly or monthly reports with a full history of who visited, when they came, when they left and how long they stayed.•Reassurance knowing that the office will receive an emergency message if your carer has not arrived within 30 minutes of the expected time.

Netherclay Home Care was recognised as an Investor in People, a national quality award in 2002 and we have continued to maintain our registration in 2005, 2008 and 2011 reinforcing our commitment to staff, training, support and supervision. Part of our investment in our carers is in the form of access to National Diplomas in Health and Social Care from level 2 to level 5.

Useful information

    How to find us


    Vendor AccreditationLevels

    Check levels

    This provider has chosen the following check level(s):

    Somerset County Council

    • High. Services which are regulated by the Care Quality Commission (CQC). They may involve personal care and a lot of 1-to-1 time with your customers. Examples – Home care agencies, care homes. You will need to upload: CQC number, Insurance certificate.
    View the council's provider check process
    Netherclay Home Care logo

    Business Address:

    Netherclay Home Care
    Hawkridge House
    Chelston Business Park
    Summerfield Way
    Wellington
    Somerset
    TA21 8YA